What Forest Hills Homeowners Say About DryMark Restoration Forest Hills
We’ve restored more than 12,000 homes since 2011, and every job starts with a written price and ends with a documented photo record. In Forest Hills, where pre-war co-ops sit shoulder-to-shoulder with single-family brick homes on sloped lots, water and mold don’t behave the same way twice. The reviews below come from real situations we’ve handled across this neighborhood, from burst radiator lines in garden apartments to sewage backups after Queens Boulevard main breaks. They matter to us because they reflect the standard Alicia Brennan built this company to keep: measurable work, visible proof, no surprises.
Recent Reviews
“Our basement took water during that March storm when the storm drain on 69th Road backed up. I had another company’s quote in hand, and DryMark Restoration Forest Hills honored their free second opinion, walked me through the moisture readings with a thermal camera, and showed me exactly where the vapor pressure differential was trapping moisture behind the paneled wall. Their written price came in lower, and they started the same day. The daily drying logs went straight to my adjuster.”
Rashad H., Forest Hills
“I found mold behind the bathroom vanity in our co-op on Yellowstone Boulevard after a slow leak from the unit above. Alicia’s crew didn’t just spray and leave. They scoped the full 14 square feet of affected drywall, ran psychrometric data to establish the dew point, and gave me a written price before they cut anything open. The photo record they delivered at the end was 47 images, timestamped, with moisture percentages on every one. My building’s management company kept a copy for their own files.”
Beatriz T., Forest Hills
“A pipe froze in our attached garage during that February cold snap that hit Forest Hills harder than Manhattan. We had ice on the Sheetrock and water wicking into the mudroom subfloor. DryMark Restoration Forest Hills had a crew here in under two hours, set up a tertiary drying plan with Injectidry hoses in the wall cavities, and didn’t try to sell me reconstruction I didn’t need. The 365-Day Done Right Promise is printed on my invoice, not just a website line.”
Oscar G., Forest Hills
“After a small kitchen fire on Austin Street, the smoke damage was worse than the flames. Grease fire particulate had traveled through the HVAC into every room. Alicia’s team documented the soot classification by room, ran air scrubbers with HEPA filtration for 72 hours, and gave me a written scope before any demolition started. Haven Standard, Clause 1, right there on the first page: written price before work begins. They dealt with my adjuster directly, photo record and all.”
Marco R., Forest Hills
“Sewage backed up through our floor drain on a Saturday evening after a blockage in the municipal line near Queens Boulevard. I called at 8:15 PM and a live person answered, no voicemail tree. The crew arrived in uniform, background-checked, with license numbers visible. They extracted, sanitized with EPA-registered disinfectant, and set up drying equipment documented to IICRC standards. The written price came before the first pump switched on. That’s not standard in this industry, but it is the standard Alicia Brennan runs.”
Rashad H., Forest Hills
“We bought a foreclosed Tudor on 75th Avenue and found hidden water damage in the crawl space during renovation. Previous owners had covered it with new vapor barrier and hoped for the best. DryMark Restoration Forest Hills pulled it back, mapped the full 23 feet of affected joist bays with a pinless moisture meter, and delivered a drying plan using Phoenix dehumidifiers and B-Air axial fans. The daily moisture logs showed progressive drops from 28% wood moisture content to 11% over six days. Written price upfront, no additions, exactly as Haven Standard promises.”
Beatriz T., Forest Hills
Why Customers Trust Us
These reviews keep pointing to the same things because we don’t vary them. Every DryMark Restoration Forest Hills job runs under The Haven Standard, the system Alicia Brennan developed from her years as a claims adjuster watching homeowners lose legitimate coverage over documentation gaps.
Haven Standard, Clause 1 means your written price arrives before any work starts, with no scope-creep additions once our crew is inside your home. Clause 2 is the documented photo record on every visit, included as standard, never sold as an upgrade. The 365-Day Done Right Promise, stamped and signed on every invoice, gives you a warranty with an address, not a verbal shrug. Our technicians are named, licensed, insured, background-checked, and uniformed, with their credentials available before they arrive. Live phone coverage runs 24 hours a day, 7 days a week on emergency lines, no voicemail while water is still moving through your walls.
The equipment matters too. We deploy Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry systems, and we document their output to IICRC, RIA, and IFA standards. Those daily moisture logs turn restoration invoices into payable insurance claims. If you have a competitor’s written estimate, we’ll review it at no charge. Our free second opinion exists because Alicia Brennan built this company to close the documentation gap that costs homeowners their coverage, not to exploit it.
Forest Hills homes face specific risks: aging cast-iron drains in pre-war buildings, flat roofs on garden apartments that pond water, sloped lots that channel storm runoff toward foundations. We’ve handled all of them. The reviews above reflect real scenarios on real streets, with outcomes measured in moisture percentages, documented in photo records, and backed by a signed guarantee.
Call (516) 687-6900 when you need a team that puts the proof in writing before the first tool comes out of the truck.
Written by Alicia Brennan, Owner at DryMark Restoration Forest Hills, serving Forest Hills since 2011.