Our Guarantee & Warranty - DryMark Restoration Forest Hills

The DryMark Restoration Forest Hills Guarantee

When we say we stand behind our work in Forest Hills, we mean it in writing. Every job we take - water damage in a Forest Hills Gardens Tudor, mold remediation in a Continental Avenue co-op, or fire restoration near Yellowstone Boulevard - starts with a written price and ends with a signed warranty. That’s Haven Standard, Clause 1: no exceptions, no surprises, no scope-creep additions once our crew is inside your home. Our 365-Day Done Right Promise means if something isn’t right, we make it right. Not as a favor. As a contractual obligation stamped on every job sheet.

Call (516) 687-6900

We’ve restored over 12,000 homes since 2011, and every one left with a documented photo record, a written scope of work, and that signed guarantee. Alicia Brennan built this company around the documentation gap that costs homeowners their insurance claims. We don’t just fix houses. We fix the paper trail that gets them paid.

What’s Covered

• Workmanship on every trade we touch. Whether we’re running Injectidry tubing through your plaster walls or setting Phoenix dehumidifiers in your basement, the work is covered for 365 days against defects in execution - not because we expect problems, but because we document every step and can prove what was done.
• Parts and materials handled with traceability. We log what goes into your home: Dri-Eaz air movers, B-Air axial fans, XPOWER drying systems, and any replacement materials. If a component fails because of our installation, we replace it and the surrounding work at no charge.
• Cleanup that leaves no trace - except the repair. Our crews carry out debris, HEPA-vacuum fine particulate, and wipe surfaces with documented before-and-after photos. If we miss something, we return and finish it. That’s in your photo record, not a verbal promise.
• On-time arrival with named technicians. The person we say is coming arrives background-checked, uniformed, and licensed. If a schedule shifts because of an emergency call ahead of yours, we tell you directly - live person to live person, no voicemail tree.
• Honest pricing locked before the first tool comes out. Haven Standard, Clause 1 requires a written price before work begins. What we quote is what you pay. If we find hidden damage during demo, we stop, photograph it, write a revised scope, and get your signature before continuing. No exceptions.

Our Satisfaction Promise

If you’re not satisfied with our work in Forest Hills, here’s exactly what happens. You call (516) 687-6900. A live person answers, 24 hours a day, 7 days a week. We pull your job file - every photo, every moisture log, every psychrometric reading we took with our professional-grade equipment. Alicia Brennan reviews it personally, because the documentation either supports our work or it doesn’t, and either way we need to know which.

If we missed something, we schedule the fix within 48 hours. If we disagree on whether something is wrong, we bring in a third-party IICRC-certified inspector at our expense. Their finding governs. If we owe you work, we do it. If we owe you money back, we send it. The 365-Day Done Right Promise isn’t a marketing line - it’s a signed guarantee under The Haven Standard, and it’s only as good as our willingness to honor it when it’s inconvenient. We’ve honored it on jobs where the homeowner’s insurance company initially denied coverage and we had to prove, with our documentation, that the loss was real and our response was necessary. That’s why we photograph everything. The camera doesn’t forget, and neither do we.

We’ve had homeowners in Forest Hills call us six months after a job because a baseboard looked funny or a paint line seemed off. We come back. We look. We fix it or we explain why it’s normal settling. Either way, you get a straight answer and a written record of what we found. That’s the process. No runaround, no “that’s not our department.”

Before

After

Licensed & Insured Backing

Licensing and insurance aren’t decorations on a truck door. They’re the financial architecture that makes every other promise on this page enforceable. We’re state-licensed and insured, which means if something goes wrong in your Forest Hills home - a water line we capped fails, a containment barrier we built lets spores migrate, a floor we refinished buckles - there’s a policy behind us that can actually pay. Not a handshake. Not a prayer. A policy with documented coverage limits that your adjuster can verify.

Alicia Brennan came to this business from claims adjusting. She saw too many homeowners left holding the bag because their restoration contractor carried minimum coverage or let their policy lapse mid-job. We don’t play that game. Our technicians are named, licensed, and verified before they arrive at your door. Our equipment is documented to IICRC, RIA, and IFA standards, producing the daily moisture logs that turn restoration invoices into payable insurance claims. When we say we’re insured, we mean you can ask for a certificate and we’ll produce it. When we say we’re licensed, we mean the number is available for verification. The paperwork matters because it’s the only thing that matters when something actually goes wrong.

We’ve worked with adjusters on claims from Forest Hills Gardens to the co-ops along Queens Boulevard, and we know what documentation survives scrutiny. Our photo records, drying logs, and written scopes are built for that scrutiny from day one. The guarantee isn’t just that we’ll do good work. It’s that we’ll prove we did good work, in a format your insurance company will accept, for as long as the 365-Day Done Right Promise runs.

Free Second Opinion: Another Form of Guarantee

We’re confident enough in our pricing and documentation to offer something most restoration companies won’t: a free second opinion on any competitor’s written estimate. Bring us their scope. We’ll review it against IICRC standards, check their equipment specs, and tell you honestly whether their plan covers the loss or leaves you exposed. Sometimes we’ll agree with their approach. Sometimes we’ll find gaps - missing dehumidification capacity, no vapor pressure differential monitoring, tertiary drying skipped to save a day. Either way, you pay nothing for the review. Haven Standard, Clause 1 applies to our second opinions too: if we recommend work, you get a written price before anyone starts.

We’ve caught estimates in Forest Hills that quoted three air movers for a 2,500 square foot basement with cinder block walls. That’s not enough equipment to maintain the psychrometric conditions needed for proper drying. The homeowner would have paid, the equipment would have run, and six weeks later they’d have mold behind the drywall. Our guarantee includes telling you when someone else’s plan won’t work - even if that costs us the job.

What We Ask in Return

A guarantee is a two-way commitment. We ask that you let us document the loss properly before anything is disturbed for insurance purposes. We ask that you sign the written scope before work begins, so we both agree on what “done” looks like. We ask that you call us within the 365-day window if something seems wrong, because we can’t fix what we don’t know about. And we ask that you hold us to the same standard we hold ourselves: measurable results, documented in writing, with no shortcuts.

That’s the DryMark Restoration Forest Hills guarantee. Not a slogan. A system. Built by a former adjuster who saw what happens when restoration companies treat documentation as an afterthought. We’ve been at this since 2011. The 12,000th home we restored got the same written price, the same photo record, and the same signed warranty as the first. If you’re in Forest Hills and you need restoration work done right, with a guarantee you can actually use, call (516) 687-6900. A live person will answer, and we’ll start with the paperwork that protects you before a single tool comes out of the truck.

Written by Alicia Brennan, Owner at DryMark Restoration Forest Hills, serving Forest Hills since 2011.